Refund policy

RETURN & REFUND POLICY

14-Day Return Policy We have a 14-day return policy for online purchases — you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unused, unworn, with tags, and in its original packaging. Proof of purchase is required.

To start a return, contact us at communication@meniere-paris.com. Items sent back without prior approval will not be accepted.

Damages & Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Non-Returnable Items We do not accept returns on sale items, gift cards, or personally discounted items. We do not accept returns from a customer who has already returned the same product once before.

Exchanges To exchange an item, return it and place a new separate order once the return is accepted. Replacement products cannot be returned.

European Union — 14-Day Cooling Off Period If your order ships within the EU, you have the right to cancel or return within 14 days for any reason, without justification, provided the item is unused and in original condition.

Refunds Once your return is received and inspected, we will notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at communication@meniere-paris.com.